Setting up IPTV on a Samsung TV, step by step
Samsung TVs run Tizen with their own app store and do not accept Downloader files. The method: install a supported player from the store, send us the MAC it shows, and we add your subscription to it — no long details typed with the remote.
Before you start
Your phone nearby
You will photograph the MAC screen and send it to us on WhatsApp.
A steady connection
Around 15 Mbps for high definition and 25–30 Mbps for 4K, measured on the device itself, not on your phone. A cable or 5GHz Wi‑Fi gives the steadiest result.
The TV is updated
Settings › Support › Software Update. Many app problems disappear after an update.
Setup steps
- 1
Open the TV’s app store
Press Home on the remote and go to Apps (Smart Hub on older Samsung models, LG Content Store on LG).
- 2
Install one of the supported players
Search for one of the players listed below and install it if it is available for your model and country. Whichever appears first is enough.
- 3
Photograph the MAC details
On first open the player shows a MAC address (and sometimes a device key). Take a photo of the screen with your phone — easier and more accurate than copying characters.
Do not delete or reinstall the player after the photo; reinstalling can change the key.
- 4
Send the photo on WhatsApp
Send it with the player’s name and the server you subscribed to. We add your subscription to this device and tell you when it is done.
- 5
Reopen the player and test
Reopen the player or press Reload where there is one, wait for the channels to load, then play two channels from two different categories.
Supported players
Players from other companies; they contain no channels themselves. Availability varies by TV model and country, and some need a paid activation from their developer after a trial.
Common problems and fixes
The player is not in the store
Availability varies by country and model year. Try another player from the list; if none is available, an external device over HDMI (Fire TV or an Android box) is the answer.
The channels did not appear after activation
Reopen the player or press Reload, and make sure the MAC you sent matches the screen. If you reinstalled the player, send us the new key.
The player asks for a paid activation
Some players run a trial and then need an activation from their developer. We sell activations for Smart One, MAC Player, Duplex Play and Relax Play in the shop.
Menu names differ slightly between versions and models, and app availability in the stores varies by country. Picture quality and stability depend on the source, your device and your connection speed. If you cannot find an option mentioned here, message us on WhatsApp with your model.
Frequently asked questions
Does the subscription work on a Samsung TV without an extra device?
Yes on most recent models, through one of the supported players. If none is available for your model, an external device over HDMI solves it.
Where do I find the model number?
Settings › Support › About This TV. Send it to us before ordering and we confirm the right player.
Can I use more than one device?
The number of devices and simultaneous playback depend on the server and the package. Ask us on WhatsApp before ordering and we tell you what your package allows.