No sound or no subtitles in IPTV — the fix
Sound and subtitle problems are usually a player setting or an audio format the device does not support, and they are fixed from the playback menu itself.
The usual causes
Another audio track
Some channels and films carry more than one audio track (languages or formats).
An unsupported format
Formats such as AC3/Dolby may not be supported by the player or device.
Subtitles not turned on
Subtitles in VOD films have to be chosen from the playback menu.
The fix, step by step
- 1
Change the audio track
During playback open the options (Audio / Track) and choose another track.
- 2
Change the internal player
In many apps: Settings › Player › choose another player (such as VLC or ExoPlayer).
- 3
Turn on subtitles
During the film open Subtitles and choose the language if it is available for that title.
- 4
Check the TV’s sound settings
Try turning off options such as Passthrough or switching the output format to PCM.
Message us on WhatsApp with: the server, the app, the device, the channel and the time, and a screenshot of a speed test on the device itself.
Frequently asked questions
The sound is out of sync
Change the internal player or use the Audio delay option in the app where there is one.
Are all films subtitled?
It varies by title and source; the available subtitles show in the Subtitles menu.