Login error or expired subscription — the fix
Messages such as “Invalid username or password”, “Account expired” or “Max connections” each mean something specific. Here is what each means and how to fix it.
The usual causes
Invalid username/password
The details do not match: a space, a capital letter instead of a small one, or a partial server URL.
Account expired
The subscription period ended; renewing restores it as it was.
Max connections reached
The subscription is playing on another device at the same time.
Server URL / port
The URL is missing http:// or the port number.
The fix, step by step
- 1
Copy the details exactly
The password is case-sensitive. Copy it from our message and paste it.
- 2
Check the full URL
It starts with http:// and may end with :port — do not remove any part.
- 3
Close the other devices
Stop playback on any other device, wait two minutes and try again.
- 4
Check the expiry date
If the subscription has expired, renew it from the shop or message us.
Message us on WhatsApp with: the server, the app, the device, the channel and the time, and a screenshot of a speed test on the device itself.
Frequently asked questions
Can I change the password?
It depends on the server. Message us and we tell you what is possible.
I renewed but it still says Expired
Reload the list or sign in again; the app may need to refresh the details.