The app opens but no channels appear — the fix
An empty list or a load that never finishes is usually caused by a small detail in the login details or the activation. Go through these points in order.
The usual causes
A mistake in the details
An extra space or a missing character in the server URL or username.
MAC mismatch
With MAC players: the player was reinstalled and the key changed.
The list was not refreshed
The player shows an old copy of the list.
The subscription expired or is not active yet
Check the expiry date in the app if it shows one.
The fix, step by step
- 1
Paste the details again
Delete what you entered and copy the details from our message again instead of typing.
- 2
Refresh the list
Press Reload or Update Playlist in the player, or close it fully and reopen it.
- 3
Check the date and time
A wrong date on the device stops some apps from connecting. Turn on automatic time.
- 4
Match the MAC
Compare the MAC on screen with the one you sent us. If it changed, send us the new one.
- 5
Try another network
Some internet providers block certain addresses; try a hotspot from your phone to check.
Message us on WhatsApp with: the server, the app, the device, the channel and the time, and a screenshot of a speed test on the device itself.
Frequently asked questions
The channels appeared, then suddenly disappeared
Usually the subscription expired or the list was updated. Refresh the list; if it persists, message us.
The categories show but are empty
Wait for the first load to finish (it can take a minute), then refresh the list.