IPTV app closes or freezes — the fix
An app that closes suddenly or freezes is usually short of memory, or running an old version of the app or the system.
The usual causes
Full memory
Many apps in the background or nearly full storage.
An old version
An old app or system version that does not get along with the list.
A big list on a weak device
Large VOD libraries weigh on low-memory devices.
The fix, step by step
- 1
Restart the device fully
Unplug it for 30 seconds — not just turning off the screen.
- 2
Clear the cache
Settings › Apps › the app › Clear cache (not Clear data).
- 3
Update the app
From the store, or ask us for the latest version of the official apps.
- 4
Free up space
Remove apps you do not use.
- 5
Reinstall as a last resort
Delete the app, install it again and enter the details. With MAC players, send us the new key.
Message us on WhatsApp with: the server, the app, the device, the channel and the time, and a screenshot of a speed test on the device itself.
Frequently asked questions
Does clearing data delete my subscription?
Clearing data removes the settings saved in the app so you enter the details again, but the subscription itself is not affected.
The app freezes only in the films section
Film libraries are large; wait for the first load or use search instead of long browsing.