IPTV help and fixes
Choose the problem and follow the steps in order. Most problems are solved in minutes from your device, and if one persists, the details listed at the end of each guide shorten the support time.
The most common problems
Buffering & freezingBuffering has many causes, and most sit in the network or the device rather than the subscription. These steps, in order, solve most cases — and help us find the cause quickly if it continues.Channels not showingAn empty list or a load that never finishes is usually caused by a small detail in the login details or the activation. Go through these points in order.Login errorsMessages such as “Invalid username or password”, “Account expired” or “Max connections” each mean something specific. Here is what each means and how to fix it.One channel not workingIf the other channels work, your subscription and device are fine, and the problem is usually temporary at that channel’s source.App closes or freezesAn app that closes suddenly or freezes is usually short of memory, or running an old version of the app or the system.Sound & subtitlesSound and subtitle problems are usually a player setting or an audio format the device does not support, and they are fixed from the playback menu itself.
Before you message us
Restart
Unplug the router and the device for 30 seconds. A simple step that solves a large share of problems.
Test the speed on the device
Not on your phone. Take a screenshot of the result to send us.
Have the details ready
The server, the app, the device, and the channel and time if the problem is with a channel.
Setup guides by device
Samsung TVTizenStore player + MAC activationLG TVwebOSStore player + MAC activationAndroid TV & TV boxesAndroid TV / Google TVDownloaderFire TV StickFire OSDownloaderAndroid phones & tabletsAndroidGoogle Play or direct linkiPhone, iPad & Apple TViOS / tvOSApp StoreComputers & laptopsWindows / macOSDesktop player or VLCSatellite receiversIPTV-capable receiversDepends on the model
Frequently asked questions
When is support available?
Message us on WhatsApp at any time and we reply as soon as we can; big match times can be busier.
The problem started suddenly on every channel
Restart the router and the device first, then check the subscription’s expiry date. If it persists, message us with the server name.